{"id":1729,"date":"2026-04-02T14:19:56","date_gmt":"2026-04-02T12:19:56","guid":{"rendered":"https:\/\/www.esperanzacharter.com\/cancellation-policy\/"},"modified":"2026-06-30T14:22:15","modified_gmt":"2026-06-30T12:22:15","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.esperanzacharter.com\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h1 class=\"wp-block-heading\">Cancellation policy and conditions<\/h1>\n\n<h2 class=\"wp-block-heading\">\ud83d\udd39 Cancellation by the customer<\/h2>\n\n<p class=\"wp-block-paragraph\">Cancellations must always be requested in writing.<\/p>\n\n<p class=\"wp-block-paragraph\">The refund conditions are as follows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>More than 30 days before the activity:<\/strong><br\/>A <strong>100% refund of the amount paid<\/strong> will be issued.<\/li>\n\n\n\n<li><strong>Between 15 and 30 days before:<\/strong><br\/><strong>85% of the amount<\/strong> will be refunded.<\/li>\n\n\n\n<li><strong>Between 2 and 15 days before:<\/strong><br\/><strong>70% of the amount<\/strong> will be refunded.<\/li>\n\n\n\n<li><strong>Less than 48 hours in advance:<\/strong><br\/><strong>No cancellations or refunds are accepted.<\/strong><\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Weather conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">If weather conditions do not allow the activity to take place for safety reasons:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>A <strong>date change at no additional cost<\/strong> will be offered, or<\/li>\n\n\n\n<li>A <strong>voucher with no expiration date<\/strong> to enjoy the experience at another time<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>No monetary refunds will be issued in these cases.<\/strong><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">\u26a0\ufe0f Other conditions<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Cancellation must be requested <strong>in writing<\/strong> (email or agreed medium) and proven.<\/li>\n\n\n\n<li>No <strong>additional compensation<\/strong> is provided.<\/li>\n\n\n\n<li>The company reserves the right to <strong>modify or reschedule the booking<\/strong> for justified operational reasons.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n<p class=\"wp-block-paragraph\">For any modification or cancellation, you can contact us through:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Email: <a>info@esperanzacharter.com<\/a><\/li>\n\n\n\n<li>Phone: 623 930 058<\/li>\n<\/ul>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation policy and conditions \ud83d\udd39 Cancellation by the customer Cancellations must always be requested in writing. The refund conditions are as follows: Weather conditions If weather conditions do not allow the activity to take place for safety reasons: \u26a0\ufe0f No monetary refunds will be issued in these cases. \u26a0\ufe0f Other conditions Contact For any modification [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1729","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation Policy | Esperanza Charter<\/title>\n<meta name=\"description\" content=\"Check the cancellation conditions, changes, and policies applicable to activity bookings at Esperanza Charter.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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